User-Centred Design for Government Teams

About This Course

A practical course on applying user-centred design principles within government delivery teams.

You don’t need to be a designer or researcher to benefit from this. If you work in or alongside UCD teams in government, understanding how user research and design fit into agile delivery will make you more effective in your role.

What You’ll Learn

One day focused on UCD in a government context:

• UCD fundamentals - what user-centred design means in government
• The GDS Service Standard - how UCD requirements apply across discovery, alpha, beta, and live
• User research methods - when and how to use different research approaches
• Service blueprinting - mapping end-to-end services and identifying pain points
• Accessibility requirements - meeting government accessibility standards
• Embedding UCD in agile delivery - practical approaches for multidisciplinary teams

Course Agenda

• Morning: UCD principles, the GDS Service Standard, user research methods
• Afternoon: Service blueprinting, accessibility, integrating UCD into sprints, practical exercises

Who This Is For

• Delivery Managers, Product Managers, and Business Analysts working in or alongside UCD teams
• Anyone who needs to understand how user research and design fit into agile delivery
• Teams preparing for service assessments where UCD evidence is critical

What’s Included

• 7 hours of live virtual training
• Digital course materials and reference guides
• Mural workspace with service design templates
• Certificate of attendance
• Post-course email support for 30 days

GDaD Alignment

Supports skills across User Researcher, Service Designer, Interaction Designer, Content Designer, and Delivery Manager roles.

Format

All sessions delivered virtually via Microsoft Teams and Mural. Open enrolment and private cohort options available. Private cohorts for teams of 6 or more from £4,500+VAT.